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General terms and conditions

THE modoglo.com regarding the operation of the online store

Effective: 16/04/2024

The present General terms and conditions (hereinafter: "GTC") ") includes the services operated by Praxista Llátolt Oblésségő Sárvág (hereinafter: "Service" or "Seller") www.modoglo.com the terms and conditions of using the website (hereinafter: "Website" or "Webstore"), as well as the general terms and conditions applicable between the User using the services provided by the Service Provider on the Website and the Service Provider, so specifically within the scope of the service provided by the Service Provider and the sale of products carried out by the Service Provider the general terms and conditions of the legal relationship between the Service Provider and the User as a Customer, which are therefore mandatorily applicable to the legal relationship between the Service Provider and the User. You can make purchases from the Online Store or through the Website under the conditions specified in the General Terms and Conditions. 

Before using the www.modoglo.com website or making any purchases through it, please read the current General Terms and Conditions, which include information prior to entering into a contract, and the link https://modoglo.com/felhasznalasi-utmutato/ the User Guide available by clicking here, and the Data Management Notice available by clicking the link https://modoglo.com/adatkezelesi-tajekozzatato/! Please read and check the General Terms and Conditions before each purchase, considering that the General Terms and Conditions contain the detailed rules of contracts between the consumer (you) and the business (Service Provider) 45/2014. (II. 26.) Government Decree (hereinafter: Ordinance) in accordance with Section 11 (1) of the contract concluded outside the Business Premises and prior to the conclusion of the absentee contract, the mandatory information for the consumers, which is also part of the contract pursuant to Section 11 (6) of the Regulation.

If you find that you expressly agree with their content, please verify it by checking the boxes above the order button at the bottom of the Order overview menu item before sending the order! Please only use the www.modoglo.com web store if you agree with all the points described in these General Terms and Conditions, the User Guide and the Data Management Notice!

Trademark and intellectual property:
All content on the website – including, but not limited to, images made with sugar dragées, their visual designs and implementation phases, own works, reproductions, as well as personalized, custom-made images and the Modoglo brand name – is the intellectual property of Praxista Kft. These works, images, graphics, photographs, and other content related to them (including instructions) are protected by trademark and/or copyright.
The user may use the contents of the website only with the prior written permission of Praxista Kft., and any illegal use, copying, distribution or modification may result in legal consequences.
Praxista Kft. reserves the right to take legal action against any infringing activity, including civil litigation and/or criminal proceedings.

  1. Data of the Service Provider

(the CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. based on § 4 of the Act):

Name: Praxista Health Service Provider and Consultant Limited Liability Company

Headquarters and postal address: 1047 Budapest, Attila utca 12-18. B. intact. 16th em. Door 1601

Locations: 1075 Budapest, Madách tér 7.

Registration authority: Company Court of the Capital City Court

Company registration number: 01-09-946053

Tax number: 12906525-2-41

Statistical number: 12906525-8623-113-01

His email address is info@modoglo.com

Internet address: www.modolgo.com

Complaint handling:

Name: Praxista Kft.  

Address: 1047 Budapest, Attila u. 12.-18./B

Email: info@modoglo.com

Data of the hosting service provider:

RACKFOREST IT COMMERCIAL SERVICE AND CONSULTING ZRT.

1132 Budapest, Victor Hugo Street 11, 5th floor

Server room address: XIII. district 1132 Budapest, Victor Hugo u. 18-22, 3rd fl. | VIII. district 1087 Budapest, Asztalos Sándor u. 13. | District X 1108 Budapest, Kozma u. 2.

Billing address: 1132 Budapest, Victor Hugo u. 11., 5. em. B05001

Tax number: 32056842-2-41

  1. Applicable legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies to it:

  1. Interpretative provisions

If nothing else follows from the text of these Terms and Conditions or based on legislation, hereafter:

  1. Service provider: Praxista Health Care Service and Consulting Limited Liability Company, the operator of the Webstore and the Seller of the Products offered for sale on the website, as defined in point 1 of these General Terms and Conditions;
  1. User or Customer: the natural person, legal person, or organization who uses one of the services provided by the Service Provider in the Web Store, so in particular buys, orders, receives, uses, makes use of a product, or is the recipient of commercial communications or offers related to the product;
  1. I'm afraid: The Service Provider and User (Customer) together;
  1. Consumer: a consumer defined in the Civil Code, i.e. a natural person acting outside the scope of his profession, independent occupation or business activity;  
  1. Consumer contract: a contract whose subject is a consumer;
  1. Website or online store: the online store operated by the Service Provider at all times (currently under the domain name "modoglo.com").
  1. Product: In the following, products are understood to mean all products that can be ordered from the Service Provider through the Web Store and offered for sale, which can currently be ordered from the Product Range. Detailed information on the products and their content, as well as the composition of the food products, is always available on the website, at the link below:
  1. Modoglo product: Available on the website 'Order a Modoglo product' Products listed under the menu item, which were designed by the Service Provider using its own process based on one of its own works or by reproducing an original work of art.
  1. Unique product: By the Customer to the Service Provider 'Order a custom product' by selecting the option, a product made on the basis of a photo transmitted during the ordering process. 
  1. Instructions for use: A detailed guide on the intended and safe use of the Products sold by the Service Provider on the Website, which is available on the Website via the link below. https://modoglo.com/felhasznalasi-utmutato/
  1. General provisions
  1. Date of entry into force of these GTC: 04/16/2024. The provisions of these GTC are valid from the date of entry into force until revocation and apply to all Users. The Service Provider is entitled to modify these Terms and Conditions, or to modify or terminate the operation of the Website, the service and the product portfolio at any time. By concluding the relevant Agreement, the User acknowledges that the General Terms and Conditions in force at all times constitute an integral part of the Agreement(s), an inseparable annex. Due to the binding force of the law, in the event of a change in the law entering into force at the time of performance, the points of the General Terms and Conditions affected by the change in law must be automatically applied with regard to the change in law, while other points remain in effect unchanged.
  1. The language of the contracts covered by the General Terms and Conditions is Hungarian. The rules of Hungarian law govern the conclusion, establishment and performance of contracts concluded under the scope of these GTC. In the event of a discrepancy between any of the language versions of these Terms and Conditions available on the Website, the Hungarian version of the Terms and Conditions shall prevail. 
  1. Contracts concluded via the www.modoglo.com website falling within the scope of the General Terms and Conditions are not considered written contracts, and are not filed by the Service Provider.
  1. The Service Provider informs the User that it does not have its own code of conduct in accordance with the law on the prohibition of unfair commercial practices towards consumers. 
  1. The Service Provider strives to ensure that the User receives all necessary information and all possible assistance in connection with his purchase in the Web Store. The Service Provider declares that it has all the licenses required by law for the operation of the Online Store, the sale of products, and the delivery of goods.
  1. These Terms and Conditions are continuously available and can be downloaded, and can also be printed at any time at the following link: https://modoglo.com/altalanos-szerzodesi-feltelek/
  1. All content on the Website, such as images, documents, logos, menus, tools, fonts, design elements, and assemblies or functions (hereinafter collectively referred to as "Content") is the property of the Service Provider and the display and content of the Website is the exclusive intellectual creation of the Service Provider , which is under copyright protection. Any use affecting the display, content, services, or any other use is prohibited without the prior written permission of the Service Provider, in particular recording in databases, reproduction, any form of use for advertising purposes, as well as transmission to third parties, in all cases, even in whole or in part or in a revised form. The content and display appearing on the Website, or any part of it, may only be used with the prior, express and written consent of the owner of the rights to the intellectual works.
  1. How to use the service and place the order
  1. The User can start ordering through the www.modoglo.com Web Store in two ways:

– by registration, or

– without registration, as a guest user. 

  1. Ordering by registration can be started by clicking on the Login icon in the upper right corner of the www.modoglo.com page. After logging in, the User - if already registered - can log in by entering the email address and password provided during registration. If the user has not yet registered on the Website, he can create his own account. 
  1. The following information is required for registration: 
  1. During user registration, you must provide your own, real data. The electronic contract will not be created in the case of false data provided during registration or data that can be linked to another person. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person. The service provider considers the registration entered incorrectly as invalid. Invalid registration does not constitute an obligation for the Service Provider. Furthermore, the Service Provider is not responsible in any way for incorrect or delayed performance resulting from data incorrectly provided by the User. The Service Provider is not liable for damages resulting from the User forgetting their password or making it accessible to unauthorized persons for any reason not attributable to the Service Provider. The User is entitled to access and change the data provided during registration at any time, provided that the changes correspond to reality. The User is also entitled to delete the data provided during registration based on a written request to the Service Provider, as defined by law. Data deleted at the User's request may hinder or make impossible the Service Provider's performance in accordance with the contract, therefore the Service Provider shall not be liable in any way for the resulting non-performance or other consequences. The Service Provider is entitled to unilaterally exclude the User from the services or cancel the registration at any time, if illegality or abuse occurs on the part of the User regarding the use of the Website or there is a reasonable suspicion of such.
  1. After registration, the Service Provider will send an automatic registration confirmation e-mail to the specified e-mail address, in which the User can confirm his registration via an available link. After confirmation of registration, the following steps are the same for the following non-registered guest users:
  1. If the User does not wish to create his own account and thereby register himself on the www.modoglo.com page, he can start the order as follows: The User can order from the product range available on the www.modoglo.com website to be individually designed by the Service Provider following the order, or Product to be prepared or assembled. The range of products that can be ordered by placing an order through the Website a 'Selectable products' available under the menu item. THE 'Optional products' under the menu item User a 'Ordering Modoglo products', as well as that Ordering a custom-designed product' options, as below. 
  1. Order Modoglo products
  1. THE 'Ordering Modoglo products' under the menu item, the User can choose from products that the Service Provider designed using its own process based on its own works or as a reproduction of an original artistic work. THE 'Ordering Modoglo productsWhen choosing products available under the ' menu item, the creation of an individually designed visual plan is not part of the product ordering process, in this case the Customer can order a product that corresponds to a visual plan previously prepared by the Service Provider. 
  1. After selecting the Modoglo product to be ordered, the Customer selects the type of in readiness ('Ready please' / 'I make it myself'), as well as what kind with color relief ('just consist of sugar syrup' / 'I'm asking for black-orange relief') would like to order. 
  1. If, regarding the level of completion, the Customer a 'Ready please' option, the Service Provider will prepare the entire selected Product with candy grains and deliver it to the Customer in a ready state. If the Customer a 'I make it myself' option, the Service Provider only prepares the color-coded grid that holds the dragees and delivers it to the Customer in such a way that the package ordered in this way includes the color-coded grid separately, the sugar dragees required for unloading, and the dragee remover instrument included. THE 'I make it myself' in the case of choosing a degree of completion, the Customer can order from the Service Provider a Product prepared in accordance with the Customer's individual order, which is suitable so that if the Customer uses the Product in compliance with the instructions contained in the User Guide and takes the image himself, the resulting image will be Comply with the Offer sent by the Service Provider to the Customer. The Parties agree that a 'Ready please' in the case of an image ordered with a choice of level of completion, the Product refers to the entire completed image, covered with sugar-coated grains, while the 'I make it myself' in the case of the stage of completion, the grid containing the color codes and the tools necessary for unloading form the Product together, so the Customer accepts that the accessories warranty and product liability provisions imposed on the Service Provider and defined in clauses 11 and 12 of these GTC only cover the delivered package as a Product , while not for any image created by the Customer with the help or use of them.
  1. The Customer can select the appropriate check box for all Products 'only consist of sugar syrup', obsession 'black-orange relief please' from options. THE 'I'm asking for black-orange reliefby selecting the ' option, both the 'Ready please' and all a 'I make it myself' in the case of choosing a level of readiness, the black and white sugar dragee grains are replaced by black and white foam cardboard discs. 
  1. After that, the ordering process is 'Choose options' can be continued by clicking on the title. It is for the Customer 'Choose options' after, on the next page that pops up, you must enter your last name and first name, and if you are buying as a company, the company's name and tax number, as well as the e-mail address and phone number you want to use as a contact address during the order. If you are a registered user, you can log in by entering your e-mail address and password by clicking on Login. After that, the country, city, or county must be selected from the drop-down list under the Delivery data, and then the address to which the Customer requests the delivery of the product must be entered. THE 'Finalize order' by clicking on the label, the summary of the order is displayed under the 'Order content' point, with the gross product amounts, the shipping cost and the gross total on the right.
  1. Ordering a custom-designed product
  1. The 'Order a custom product' by choosing this option, the Customer can order from the Service Provider the creation of a picture of sugar dragees, for which the Customer provides the Service Provider with the underlying original photo. 
  1. The Ordering a custom-designed productIf you choose the ' option, ordering the Individual product takes place in a two-step process. In the online store, the Customer can first order from the Service Provider the preparation of the visual design of the sugar dragee picture based on his own photograph. If the Customer wishes to order a Unique product according to the visual design prepared by the Service Provider, further on, 5.7 of the Modoglo product order. according to the process described in point 
  1. The ordering process is 'Order a custom-designed product' if this option is selected, it proceeds as follows: 

The 'Order a custom-designed product' after choosing this option, the Customer selects the "I order visual design" icon, and then by clicking on the corresponding checkbox, selects the size of the visual design of the Individual product (large / medium / small / mini) would like to order. THE 'I'm ordering a vision plan' icon, on the next page that pops up, you must enter your last name and first name, and if you are buying as a company, the company's name and tax number, as well as the e-mail address and phone number you want to use as a contact address during the order. If you are a registered user, you can log in by entering your e-mail address and password by clicking on Login. After entering the data required to order the visual design, a 'Finalize order' by clicking on the label, under the 'Order content' point, a summary of the order will appear, as well as the gross consideration for the preparation of the visual design (hereafter referred to as Design fee).

  1. After that, the process of finalizing the order and confirmation by the Service Provider is the same as that contained in point 6 of these GTC, with the Customer acknowledging that the preparation of the visualization plan by the Service Provider is considered to be the provision of services in return for consideration, so that the preparation of the visualization plan 'Send order' creates a payment obligation on the Customer's side. If the Customer orders the preparation of a visual plan from the Service Provider by paying the Design fee in accordance with points 6 and 7, the Service Provider is obliged to prepare 3 different visual plans of the variation of the image uploaded by the Customer, consisting of sugar dragees grains created with its own process, according to the parameters specified by the Customer, and within 2 (two) working days from the receipt of the consideration for the Order for the creation of a visual design, to send 3 visual designs to the Customer at the e-mail address provided when the order was placed. In the case of ordering the visual design and upon payment of the design fee by the Customer, a contract is created between the parties for the creation of a custom-designed visual design of the sugar dragée image based on the customer's own image uploaded by the Customer.

The 'Order a custom-designed product' after choosing the option, the Customer has a 'Upload image' icon, then a 'Select File' by clicking on the icon, you have to upload your own photo, of which the Service Provider wishes to order the preparation of a visual design of its reproduction suitable for placing with candy grains using the Service Provider's unique process. The customer can upload his own photo to the website in one of the jpeg, png file formats. The Customer a 'Upload picture' to click on the icon, you must a 'Disclaimer' by properly filling in the check box under the menu item, declare that the photo sent to the Service Provider does not have the copyright of a third party, and that the User expressly consents to the use of the photo by the Service Provider within the framework of the User's existing copyright on the photo, in the context of the fulfillment of the Order.  

  1. After uploading the Image 
  1. It's a customer 'Order a custom-designed product' by choosing the option, by sending your order for the creation of a visual plan, you acknowledge that by paying the design fee, you are only ordering the creation of a visual plan for the creation of your own image by the Service Provider's unique procedure. The Service Provider's confirmation of the order for the visual design and the receipt of the Design fee does not constitute a commitment by the Service Provider to prepare the Unique product. 
  1. If the Customer wishes to order the Individual product corresponding to one of the 3 visual designs sent by the Service Provider, the e-mail containing the visual design sent by the Service Provider to the Customer can be found 'I am ordering the Unique product' by clicking on the link, you can return to the website of the www.modoglo.com web store and continue shopping according to the process described above for ordering 'Modoglo products'. In this case, the Product to be ordered will be a Unique product corresponding to the visual design previously prepared by the Service Provider and sent to the Customer, which the Service Provider will provide based on the visual design previously sent, selected and identified by the Customer, as well as by the Customer in accordance with 5.7.2, 5.7.3 ., 5.7.4. must be prepared in accordance with the parameters specified in points. If the Customer orders the Unique Product on the basis of the visual design prepared by the Service Provider, it is deemed to be the Customer's acceptance of the visual design, in view of which the Customer may not make any further objections, product warranty or accessory warranty claims against the product corresponding to the visual design.
  1. Finalization of the order, approval and confirmation by the Service Provider
  1. After entering the data required for the order, both in the case of ordering the Modoglo product, the order of the Scenery Plan, and the order of the Individual product, the 'Finalization of order' After clicking on the label, the Customer can choose from the following payment methods by clicking on the corresponding checkbox:
  1. payment by bank card 
  2. Bank Transfer
  1. Additional information on the available payment methods is contained in point 7 of these GTC. 
  1. Under the payment methods, the Customer must also select whether the invoicing data matches the delivery address, or (if he orders a Scenic Plan and thus does not need to enter a delivery address) enter a new invoicing address.
  1. After selecting the payment method, the "Send order", please click on the appropriate checkbox to indicate that you have read and accept the General Terms and Conditions. 
  1. THE "Send order” by selecting the inscription, the Customer sends his order to the Service Provider. The customer acknowledges that a 'Send order' is considered a statement that creates a payment obligation on the part of the Customer. If the Customer has chosen the payment method of payment by bank card, the Website will be automatically redirected to the payment portal interface, where, according to point 7 of these GTC, the Customer will pay the total gross amount of the order to the Service Provider.
  1. The Customer a 'Send order' you must check your data and the entire content of your order before In the case of a sent order, you can correct your data entry errors by sending a letter requesting correction to the e-mail address info@modoglo.com. After placing the order, the Customer must notify the Service Provider by e-mail of data entry errors within 24 hours at the latest. If the Customer fails to do so within the specified deadline, the Service Provider is not responsible for the resulting consequences, according to which the Customer bears the resulting transport and/or other costs.
  1. After sending the order by the Customer, the Service Provider sends an automatic reply message to the e-mail address provided by the Customer (hereinafter 'Reply Message'), which repeatedly contains the 'Contents of the Order', the electronic invoice for the order, and, in the case of payment by bank transfer, an advance payment invoice. If the Customer fails to pay the consideration for the order within 2 (two) days after receiving the Response Message, the Service Provider considers the Customer's order irrelevant and deletes the order data. The sending of the Response Message on the part of the Service Provider is not considered a statement of commitment.
  1. The Order is finalized upon receipt of the total gross amount of the Product order by the Customer, using a payment method, upon receipt of the amount by the Service Provider. 
  1. If the Customer is 'Send order' by selecting this option and then finalizing the order by paying the consideration for the order, after that the Service Provider is obliged to confirm the arrival of the Customer's order electronically to the e-mail address provided by the Customer immediately, but no later than within 3 (three) days from the finalization of the order (the in the following 'Confirmation'). The Confirmation includes the data entered during the order, the order data, the name of the ordered products, the ordered preparation option, the price of the Product, and the chosen payment and delivery methods.  
  1. In the case of confirmation, the contract for the ordered Service between the Service Provider (Practice Health Service and Consulting Limited Liability Company) and the User is defined in the order filled out by the User as above, as well as the data accepted by the Service Provider and the conditions according to the General Terms and Conditions expressly accepted by the User created.
  1. The Service Provider is entitled to refuse the placing of the order by the Customer, or the performance of the service ordered by the User within 24 hours after receipt of the consideration for the order or the Design fee, if the Service Provider cannot fulfill the order placed by the User with the data specified in it, or if the Customer requests the production of an image that conflicts with public order or public morality. In this case, the Service Provider's customer service will notify the User of the rejection of the order at the specified e-mail address, and the Service Provider will ensure that the Planning fee is returned to the Customer within 24 hours at the latest. After sending the Offer to the Customer, the Service Provider may no longer use the option of rejecting the order.
  1. During the order, the user has the 'Send order' and before the payment of the consideration for the order, you can continuously change the entered data. The Service Provider disclaims responsibility for performance based on inaccurate data entry, the Service Provider is entitled to charge the User the fee for departure at an incorrect/erroneous address and/or at an incorrect/erroneous time specified by the User. An incorrectly/incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the non-delivery of the confirmation and may prevent or exclude the creation or fulfillment of the contract.
  1. Payment methods
  1. The Customer can pay for the order placed in the Web Store by credit card payment or bank transfer via the Web Store, as described below.
  1. Payment by bank card
  1. When ordering through the Website, payment is made by bank card through Stripe's online payment system. The Stripe payment system is an electronic payment service that allows you to pay securely by bank card. If the User has chosen the payment method by bank card when placing the order, the Website will automatically be redirected to the payment portal interface, where the User must enter the details of the bank card to be used for payment (the number of the bank card, the expiry date and the verification code on the back (CVC/CVV) ). 
  1. By correctly entering the payment data, the bank card will be debited automatically. Accepted bank card types: Mastercard, Visa and Maestro. The cardholder can contact the bank that issued the card with complaints related to the payment transaction, the management and encryption of the bank card, as well as the bank card. 
  1. If the order is paid for on the Website, the Service Provider is not responsible for any payment-related costs incurred by third parties (mobile service providers, bank fees, etc.).
  1. Payment by bank transfer
  1. If the Customer wishes to settle the consideration for his order by bank transfer to the Service Provider, the Response Message sent by the Service Provider contains an electronic invoice requesting an advance as an attachment. In this case, after receiving the Response Message, the Customer immediately initiates the transfer of the amount indicated on the advance request account to the following bank account of the Service Provider: HU98 12010240 01619295 00200001
  1. The Customer must indicate the number of the advance request letter in the bank transfer notice column.
  2. Shipping
  1. Products ordered from the Service Provider are delivered either by Magyar Posta or FedEx based on a prior agreement with the Service Provider, or by the manufacturer personally.
  2. The deadline for the delivery of products ordered on the www.modoglo.com website according to clauses 5 and 6 of these GTC is determined individually. After finalizing the order in accordance with point 6, the Service Provider will indicate in the Confirmation sent to the e-mail address provided by the Customer during the order the date on which the ordered Product will be handed over to the supplier, as well as the expected delivery date. If the expected delivery deadline confirmed in the e-mail expires or if it is changed, the Service Provider will inform the Customer by e-mail about the expected progress of the delivery. 
  1. Invoice
  1. The Service Provider will issue an electronic invoice for the order, which after the order has been placed, send it to the e-mail address provided by the Customer during the order by sending it in accordance with point 6 of the Confirmation. 
  1. Withdrawal, termination
  1. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Pursuant to the regulations of the Government Decree (§ 29), the User may not exercise his right of withdrawal and termination when ordering products made for his individual order through the Website, given that these are non-pre-manufactured goods, which was produced based on the instructions or at the express request of the consumer, and which was clearly tailored to the consumer.
  1. If the Service Provider cancels the order or refuses it, the fee will not be charged.
  1. Accessories warranty
  1. In the event of a defect in the ordered Products, the User shall comply with Act V of 2013 on the Civil Code and Act 373/2021 on the detailed rules of contracts between consumers and businesses for the sale and purchase of goods and the provision of digital content and digital services. s. In the case of transactions falling within the scope of a government decree, you can assert a warranty claim against the Service Provider based on the provisions of this government decree.  
  1. On the basis of his accessory warranty claim, the User may request repair or replacement as he chooses, unless fulfilling the chosen accessory warranty right is impossible, or if it would result in disproportionate additional costs for the Service Provider, compared to the fulfillment of another accessory warranty claim, taking into account the value of the service in its faultless condition, the severity of the breach of contract and caused damage to the User's interests by fulfilling the accessory warranty right; or you can request a proportional delivery of the compensation, or you can correct the error at the Service Provider's expense yourself or have it corrected by someone else. The User may withdraw from the contract if the Service Provider did not undertake the repair or replacement within an appropriate time frame, taking into account the characteristics of the item and the intended purpose expected by the holder, with the interests of the holder protected, or if the holder's interest in the repair or replacement has ceased. . The User also acknowledges that in the event of a violation of the User Guide related to the use and storage of the Product, or in the event of a defect occurring as a result, he/she may not assert a warranty claim against the Service Provider. The User bears the burden of proving that the Product's defect occurred when the Product was used in accordance with the Instructions for Use. 
  1. It is the User's duty to provide substantive proof of the loss of interest. There is no room for cancellation due to an insignificant error.
  1. In the case of a contract between the consumer and the Service Provider for the sale of movable goods, within the scope of the exercise of the consumer's accessory warranty rights, the Service Provider, as the obligee, may not repair the defect himself or have it repaired by someone else.
  1. The User may switch from the chosen accessory warranty right to another, but he must bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
  1. If the User asserts his warranty claim with respect to the part of the thing that can be isolated from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the thing.
  1. The User is obliged to report the error immediately after discovering it. If the User is a Consumer, in this case the error communicated within two months from the discovery of the error must be considered as communicated without delay. The Consumer may no longer assert his warranty claim beyond the 2-year statute of limitations from the date of execution of the contract. In the case of a contract concluded with a non-consumer, the User may enforce his warranty claims within a 1-year limitation period from the date of receipt. Within 6 months from the date of delivery (1 year in the case of a consumer), there are no other conditions for asserting a warranty claim for accessories other than reporting the defect and presenting/sending the invoice or a copy of it. After the expiration of 6 months (1 year in the case of the Consumer) from the date of performance, however, the User is obliged to prove that the defect already existed at the time of performance. During the enforcement of an accessory warranty claim, if the warranty claim related to the product is not asserted in person, the Service Provider will return and exchange the affected product at its own expense with the assistance of the service provider selected and commissioned by the Service Provider, provided that the User reports this claim in advance to the Service Provider's customer service within the legal deadline. . The Service Provider will not reimburse the postage and delivery fees for products returned without prior consultation with the Service Provider and without reporting the complaint.
  1. Product warranty
  1. Instead of an accessory warranty, the User can assert a product warranty claim against the manufacturer or distributor. In case of product warranty, the User can only request the replacement (repair) of the defective product. The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties included in the description given by the manufacturer. In this case, the User must prove the defect of the product. The product warranty claim can be asserted within 2 years from the date of placing on the market. The manufacturer/distributor is only exempted from the product warranty obligation if it proves that the product was not manufactured or marketed within the scope of its business activities; or the defect was unrecognizable according to the state of science and technology at the time of placing it on the market; or the defect in the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer/distributor to prove one reason.
  1. An accessory warranty claim and a product warranty claim cannot be asserted at the same time, in parallel with each other.
  1. If the Customer does not comply with the instructions contained in the User Guide during the use of the Product, in the event of a defect in the Product resulting from this, he/she may not enforce the Accessory Warranty or Product Warranty claim contained in points 11 and 12. The User bears the burden of proving that the Product defect occurred despite full compliance with the User Guide and use in accordance with the User Guide. 
  1. Other provisions
  1. Data collection: The Service Provider's system may collect data on the Users' activity, which cannot be linked to other data provided by the User during registration, nor to data generated when using other Internet websites or services.
  1. Protection of personal data: The Data Management Information on the protection of personal data can be viewed at the link ... The Data Management Notice is considered to be accepted by means of express acceptance.
  1. The operation of the digital data content and service, the applicable protection measures: The availability of the servers providing the data appearing on the Website is over 99 % per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. Sensitive data is stored with an appropriate level of encryption. 
  1. Any relevant interoperability of the digital data content with hardware and software in accordance with the knowledge that can reasonably be expected from the Service Provider: The data content of the website operating on the Service Provider's database server in accordance with current web standards and the nature of the hardware or software used by the User (if the hardware or software used by the User suitable for the purpose according to its purpose) they cooperate with the applied technological tools regardless.
  1. Sending newsletters: The Service Provider is entitled to send newsletters or other advertising letters to the User, if the User consented to this in advance, clearly, expressly and voluntarily by providing the appropriate data during registration. The Service Provider is not obliged to verify that the data provided by the User at the time of registration or consent are real or correct. Detailed rules related to sending the newsletter are contained in the Service Provider's data management policy.
  1. Customer service: The Service Provider's Customer Service provides information on the process of ordering the service, registration, confirmation of the order, other conditions of payment and fulfillment, as well as the enforcement of consumer objections at the following address: 

E-mail address:

By post:

Headquarters and postal address:

  1. Consumer protection: If a User who is considered a consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. Consumers can also contact the regionally competent capital and county government offices. The contact details of the government offices can be found on the website https://www.kormanyhivatal.hu/hu/elerhetosegeg.
  1. Complaint handling and settlement of disputes arising against the Service Provider
  1. Complaint handling
  1. The aim of the service provider is to fulfill all orders in a suitable quality, with the full satisfaction of the User. If the User has any complaints about the contract or its performance, he can communicate his complaint by phone, e-mail, or by letter, to the contact details of the Customer Service indicated in point 11. 
  1. Language of complaint handling: Hungarian.
  1. A verbal complaint should be investigated immediately and remedied as necessary. If the User does not agree with the handling of the complaint, or the Service Provider's immediate investigation is not possible, the Service Provider is obliged to record the complaint and its position in relation to it without delay, and a copy thereof

a) in the case of a personally communicated oral complaint, hand it over to the User on the spot,

b) in the case of a complaint communicated by telephone or using other electronic communication services, to send it to the User at the latest at the same time as the substantive answer.

  1. The Service Provider must assign a unique identification number to a verbal complaint communicated by telephone or using an electronic communication service.
  1. The record of the complaint must contain the following:

a) name and address of the User,

b) the place, time and method of presenting the complaint,

c) a detailed description of the User's complaint, a list of documents, documents and other evidence presented by the User,

d) the Service Provider's statement on its position regarding the User's complaint, if the complaint can be investigated immediately,

e) the signature of the person taking the minutes and – with the exception of verbal complaints made by telephone or using other electronic communication services – the signature of the consumer,

f) the place and time of taking the minutes,

g) in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

  1. The Service Provider is obliged to answer the written complaint in writing within thirty days after its receipt and take measures to communicate it. The Service Provider is obliged to justify its position rejecting the complaint.
  1. The service provider is obliged to keep the record of the complaint and a copy of the response for three years and present it to the inspection authorities upon request.
  1. If the complaint is rejected, the Service Provider informs the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or stay. The information must also cover whether the Service Provider uses the conciliation board procedure in order to settle the consumer dispute.
  1. If your complaint is rejected, the following legal enforcement options are open to the User:

- Filing a complaint with the consumer protection authority 

– Initiation of the conciliation board procedure

– Online dispute resolution platform

- Going to court

  1. The consumer may turn to the consumer protection authority in the event that he has experienced some kind of consumer protection violation on the part of the Service Provider and has previously attempted to settle the dispute with the Service Provider. Government offices act as consumer protection authorities, whose contact details can be found via the link below: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag 
  1. Conciliation Boards
  1. The Service Provider may initiate the procedure of a conciliation body for the simple, quick, out-of-court settlement of disputes (consumer disputes). The Service Provider is obliged to cooperate in the conciliation board procedure. The list of conciliation bodies is available via the following link: https://bekeltetes.hu/udvozlo 
  1. Competent conciliation body according to the seat of the Service Provider:


Budapest Conciliation Board:


1016 Budapest, Krisztina körút 99. I. floor 111.;

mailing address: 1253 Budapest, Pf.:10

Telephone number: (1) 488-2131

E-mail address: bekelteto.testulet@bkik.hu;

Website address: www.bekeltet.bkik.hu

  1. Competent conciliation bodies by address:

Baranya County Conciliation Board:

Address: 7625 Pécs, Majorossy Imre u. 36.

Mailing address: Pf. 109, 7602 Pécs.

Telephone number: (72) 507-154

President: Dr. Ferenc Bércesi

E-mail address: info@baranyabekeltetes.hu
Website address: www.baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Mailing address: 6001 Kecskemét Pf. 228.

Telephone number: (76) 501-525

Fax number: (76) 501-538

President: Dr. Zsuzsanna Horváth

E-mail address: bekeltetes@bacsbekeltetes.hu

Website address: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976,

Fax number: (66) 324-976

President: Dr. László Bagdi

E-mail address: bekeltetes@bmkik.hu

Website address: www.bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Mailing address: 3501 Miskolc, Pf.: 376

Telephone number: (46) 501-090

Fax number: (46) 501-099

President: Dr. Péter Tulipán

E-mail address: bekeltetes@bokik.hu

Website address: www.bekeltetes.borsodmegye.hu

Budapest Conciliation Board:

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

President: dr. Éva Veronika teased

E-mail address: bekelteto.testulet@bkik.hu

Website address: www.bekeltet.bkik.hu

Csongrád-Csanád County Conciliation Board:

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/118 ext

Fax number: (62) 426-149

President: Dr. Károly Horváth

E-mail address: bekelteto.testulet@csmkik.hu

Website address: www.bekeltetes-csongrad.hu

Fejér County Conciliation Board

Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.

Telephone number: (22) 510-310

Fax number: (22) 510-312

President: Dr. József Vári Kovács

E-mail address: fmkik@fmkik.hu, bekeltetes@fmkik.hu

Website address: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board:

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-217

Fax number: (96) 520-218

President: Dr. Beáta Bagoly

E-mail address: bekelteto.testulet@gymsmkik.hu

Website address: https://gymsmkik.hu/bekelteto

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen Vörösmarty u. 13-15.

Telephone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

President: Dr. Zsolt Hajnal

E-mail address: bekelteto@hbkik.hu

Website address: https://www.hbmbekeltetes.hu

Heves County Conciliation Board

Address: 3300 Eger, Hadnagy utca 6. fsz.

Mailing address: 3300 Eger, Pf. 440.

Telephone number: (36) 416-660/105 ext

Fax number: (36) 323-615

President: Dr. István Gondos

E-mail address: bekeltetes@hkik.hu

Website address: www.hkik.hu/hu/content/bekelteto-testulet

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8th floor chamber customer service

Telephone number: (20)373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné Dr. Judit Vígh

E-mail address: bekeltetotestulet@iparkamaraszolnok.hu

Website address: jaszbekeltetes.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 4. 1. em.

Telephone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. Gabriella Bures

E-mail address: bekeltetes@kemkik.hu

Website address: www.kem-bekeltetes.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Mártírok útja 4.

Telephone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

E-mail address: nkik@nkik.hu

Website address: www.bekeltetes-nograd.hu

Pest County Conciliation Board

Address: 1055 Budapest, Balassi Bálint utca 25. IV/2.

His phone number is (1)-792-7881

President: dr. Pál Koncz

E-mail address: pmbekelteto@pmkik.hu

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000, (82) 501-026

Fax number: (82) 501-046

President: Dr. Imre Csapláros

E-mail address: skik@skik.hu

Website address: www.skik.hu/hu/bekelteto-testulet

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 420-180

Fax number: (42) 420-180

President: Mrs. Dr. Katalin Balmaz Görömbein

E-mail address: bekelteto@szabkam.hu

Website address: www.bekeltetes-szabolcs.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661

Fax number: (74) 411-456

President: Gréta Mónus

E-mail address: kamara@tmkik.hu

Website address: https://www.tmkik.hu/hu/bekelteto-testulet

Vas County Conciliation Board

Headquarters: Honvéd tér 2, 9700 Szombathely.

Customer service: 9700 Szombathely, Rákóczi Ferenc u. 23.

Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

President: Dr. Zoltán Kövesdi

E-mail address: pergel.bea@vmkik.hu

Website address: www.vasibekelteto.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1.

Telephone number: (88) 814-121, (88) 814-111

Fax number: (88) 412-150

President: Dr. Klára Herjavecz

E-mail address: info@bekeltetesveszprem.hu

Website address: www.bekeltetesveszprem.hu 

Zala County Conciliation Board

Address: Petőfi út 24, 8900 Zalaegerszeg.

Telephone number: (92) 550-513

Fax number: (92) 550-525

President: Dr. Sándor Molnár

E-mail address: zmbekelteto@zmkik.hu

Website address: www.bekelteteszala.hu

  1. The Service Provider has an obligation to cooperate in the proceedings before the conciliation board. 
  1. In the event of a cross-border consumer dispute related to an online service contract, the conciliation board operated by the chamber designated by decree by the minister responsible for consumer protection, which is the Budapest Conciliation Board, is competent.
  1. The User can use the Online Dispute Resolution website (https://webgate.ec.europa.eu/odr ) can also be used. The complaint can also be submitted electronically after prior registration, contact information can be found at the following link: 

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU

  1. If the User does not turn to a conciliation body, or if the procedure does not lead to a result, the User has the opportunity to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim. The document or a copy of the document, the content of which is referred to as evidence, must be attached to the statement of claim. 

Until effective withdrawal and/or modification. Its provisions shall only be applied to contracts concluded after its entry into force, previous contracts are governed by the provisions of the general terms and conditions prior to its entry into force.

Closed: December 12, 2023. 

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